Effective verbal and nonverbal communication with a patient has a direct impact on case acceptance, patient satisfaction, and most important, the reasons a patient returns or posts a negative review. In this video Daniella Skeen, CDA and practice manager, shares four communication insights on why patients do not return to the office. Learn how to develop the art of communicating effectively through simple tweaks in your approach that will add value to your practice and help you maintain a thriving dental office.
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